Return and Warranty Policy

Return Conditions

1. Right of Withdrawal:

   • The buyer may exercise his right of withdrawal within 14 days after receiving the product.

   • The product must be unused, undamaged and in its original packaging.

   • Invoice or order number is required for return process.

   • If the reason for the return is dislike/cancel, the shipping costs belong to the customer. When the product is received by DERİMADE, the shipping costs (65TL+65TL=130TL) will be deducted when the refund is made.

2. Product Change:

   • If the buyer wishes to change the color, model or size of the product, he/she can request an exchange within 30 days.

   • The product must be unused and undamaged.

NOTE: PERSONALIZED PRODUCTS CANNOT BE RETURNED.

Warranty Conditions

1. Warranty Period:

   • Our products are under warranty for 1 year unless there is user error.

   • Free repair or replacement service is offered for malfunctions occurring during the warranty period.

2. Malfunctions other than User Error:

   • If the product malfunctions due to a reason other than user error, the buyer will receive a free repair or replacement.

   • For malfunctions within the warranty period, customer service should be contacted.